What is code 500 117 on Netflix?

Netflix error 500.-117 (or 501.-117) indicates a "device failure" on Android phones or tablets, usually meaning data stored on the app needs to be refreshed. Fix it by force stopping the app, clearing its cache, or reinstalling the Netflix app.
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What is error 500 117 on Netflix?

(500. -117)' It often means there's data on the device that needs to be refreshed.
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How do I clear my Netflix error code?

Turn off or unplug your smart TV. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
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How to fix please make sure that your device has network connectivity and the date and time settings are accurate?

Netflix says 'Please make sure that your device has network connectivity (-3). '
  1. Open Android settings.
  2. Find Date & time.
  3. Make sure it's set to automatic or use network-provided time/time zone.
  4. Try Netflix again.
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Why is Netflix no longer compatible with my device?

Netflix compatibility issues usually occur because your device is older, runs outdated software (like Android below 7.0 or iOS below 14), or lacks essential security certifications, making it unable to run the updated app. Netflix regularly drops support for older hardware to ensure high-quality streaming and digital rights protection (DRM).
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How To Fix Netflix App Device failure occurred. Please try again (500.-172). Problem Solved

What devices will Netflix no longer support?

As of March 2026, Netflix has stopped supporting various older devices—primarily smart TVs, streaming boxes, and consoles from before 2015—that cannot run modern app updates. Affected devices include the PlayStation 3, early Samsung/LG/Sony/Panasonic smart TVs, and older Roku/Fire TV players. Users on these devices may see an error message when trying to stream.
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How can I make my device compatible with Netflix?

If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification.
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How do I reset my internet connection on Netflix?

  1. Turn off your device, then unplug your modem and router from power.
  2. After 30 seconds, plug in your modem and router.
  3. Wait 1 minute, then turn on your device.
  4. Try Netflix again.
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What is the 2 minute rule on Netflix?

The Netflix "2-minute rule" is a, now partially evolved, metric where Netflix counts a viewer as having watched a show or movie if they watch at least two minutes of it. This threshold is designed to measure intentional choice—signifying that a viewer intended to watch the title rather than clicking by accident.
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Is there a problem going on with Netflix right now?

Netflix is currently experiencing minor, isolated issues rather than a widespread outage, with users reporting video streaming, app, and connection problems. Troubleshooting steps include restarting your device, checking internet connectivity, and refreshing the app to fix common errors.
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Why does Netflix keep giving me an error message?

Netflix errors usually mean your device has a network connection issue, stored data that needs refreshing, or an outdated app. Common fixes include restarting your device, checking your internet speed, signing out, or reinstalling the app.
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How to force reset Netflix?

Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. On the menu that appears, select Sign out, Reset, or Deactivate.
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Can too many devices cause Netflix errors?

If you get the error code E123 or any of these messages when you play a TV show or movie: Too many people are using your account right now. Your Netflix account is in use on another device. Your Netflix account is in use on too many devices.
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What is error code UI 117 on Netflix?

If you experience the error code UI-117, it typically points to information stored on your device that needs to be refreshed.
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How to fix a 500 error code?

An Error 500 (Internal Server Error) is a general server-side issue indicating the website's server encountered an unexpected condition. Visitors should refresh, clear cache, or wait. Website owners should check server error logs, .htaccess files, file permissions, PHP versions, or disable plugins.
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How do I refresh Netflix on my TV?

To refresh Netflix on a TV, navigate to the left-hand menu within the app, select Get Help, and choose Reload Netflix. If that fails, sign out, restart your TV by unplugging it for one minute, or reinstall the app to clear cached data and resolve freezing or connectivity issues.
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What is 7 seconds on Netflix?

The death of a 15-year-old African American boy in Jersey City sets off a police cover-up and a search for the truth.
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What's leaving Netflix in 2026?

In early 2026, Netflix is scheduled to lose major titles, including Arrested Development (global), Queen of the South, The Last Kingdom, and numerous Netflix Originals like She-Ra and the Princesses of Power. Licensed films leaving include Crazy, Stupid, Love, Ford v. Ferrari, and the James Bond collection.
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What is the $320 million movie on Netflix?

With a reported budget of $320 million, it is one of the most expensive films ever made. The Electric State premiered at Grauman's Egyptian Theatre in Los Angeles on February 24, 2025, and was released on Netflix on March 14. It received negative reviews from critics.
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Why is my Netflix not working when I have internet?

If Netflix isn't working despite a working internet connection, quickly resolve it by power-cycling your device (unplug for 1 minute), restarting your router, and checking for app updates. If problems persist, clear the Netflix app cache/data, reinstall the app, or sign out and back in.
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How long do Netflix outages usually last?

Most Netflix outages are resolved within 30 minutes to 2 hours. Major outages affecting all users are typically addressed as a top priority by Netflix's engineering team. Minor or regional outages may take longer to resolve.
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How do I restart my Netflix?

To restart/reset the Netflix app, open the app, go to the menu (left or top), select Get Help, and choose Reload Netflix. For a full reset, sign out, exit the app, or restart your smart TV/device by unplugging it for 15–30 seconds. For subscription issues, log in on a browser to find a "Restart Membership" option.
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What devices will no longer support Netflix?

As of March 2026, Netflix has stopped supporting various older devices—primarily smart TVs, streaming boxes, and consoles from before 2015—that cannot run modern app updates. Affected devices include the PlayStation 3, early Samsung/LG/Sony/Panasonic smart TVs, and older Roku/Fire TV players. Users on these devices may see an error message when trying to stream.
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Why is Netflix not accepting my device?

Netflix is no longer available on your device primarily because it is too old to support new app updates, security standards, or streaming technology. Netflix frequently drops support for older smart TVs (pre-2015), streaming boxes, and game consoles to maintain service quality. Your account still works on supported devices.
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How do you clear the cache on Netflix?

To clear the Netflix cache, Android users should go to Settings > Apps > Netflix > Storage > Clear Cache. For browsers, go to netflix.com/clearcookies, while iPhone/iPad users must uninstall and reinstall the app. This removes temporary files, fixing slow performance or streaming errors without deleting downloaded content.
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